Here to help!

Below are some frequently asked questions and helpful tips on using our fundraising pages. We've tried to cover as many topics as possible but if you're completely stuck simply call us on 020 7424 5533...

How do I get my own page?

To create your own fundraising page simply click 'Get My Own Fundraising Page' from the left hand menu or click here.

How do I login?

Logging in is easy. Simply go to the giving home page and enter your username (the email address you registered with) and password (remembering this is case sensitive) and click login.

If you ticked the auto-login function the site will remember who you are so simply click 'My Account' in the top right hand side of the screen.

I want to start again and create a new fundraising page:

This is easily done.

First login to you account by going to the giving homepage
Click the edit button for your existing page
Now follow the link to delete your page (please note once you have donations on your page you will not be able to delete it call us on 020 7424 5533)
Confirm you wish to delete it and you will be taken back to the beginning where you can create a new page

I logged in once but now I cannot login again?

First check that you are using the correct user name (this is your email address) and password. Your password is case sensitive so ensure caps lock is not on.

If you have done this it could be that you ticked the auto-login function. This sets a friendly cookie on your computer so the site remembers who you are. If this is the case near the top right hand of the screen will be a link to your account.

I want to amend my page?

To amend the details on your page, firstly login in to the site by going to the giving home page.

Once logged in you can see the fundraising page you created on the welcome screen. Simply click 'Edit'.

Remember to preview your changes and save them, this is a two step process. Unsaved changes will be lost.

I want to amend the amount of money I have raised offline:

To amend the amount of money you have raised offline on your page you will need to login to your account.

Once this is done click 'Edit' on the page you wish to change. Enter the new amount of money raised offline and click 'Preview changes' then 'Save changes'. Remember to always save your changes, this is a two step process and any unsaved changes will be lost.

I cannot see the changes I made?

When making changes to your page always remember to preview your changes and then save them. This is a two step process. If you close the preview screen without saving your changes will be lost!

I cannot find a fundraising page?

Whether you are searching for your own page or a friends' you can use the 'Find a Friend' page at any time. Simply search by name (either first name or surname or both) and the results should list the page you are looking for.

Alternatively navigate to the page directly by entering the url directly into your browser. Urls look like this www.doitforcharity.com/yourfriendsname

If you still cannot find the page you are looking for please call 020 7424 5533.

Is this site safe?

Yes! We use 128 bit encryption for all of our donation processing so you are 100% secure at all times.

I've made a mistake and donated the wrong amount:

Donations are non-refundable so please be careful when donating. Should you have any queries please contact us on 020 7424 5533.